TERMS OF SERVICE
GENERAL RULES
The terms listed under General Rules applies for all Soluna's services and/or platforms.
1.1. RESPECT
Discriminating against any other members based on race, religion, sexual orientation or age will not be tolerated. Respect is a large topic and is handled on a case-by-case basis. Being uncertain if your message may come across as abusive/rule-breaking, we advise against posting such messages on ANY platform at all. This rule is inclusive of offensive names and/or IGNs used during character creation. We will not hesitate to take action upon any individuals that disrespect other individuals.
1.2. HARASSMENT
Harassment of any form shall not be welcomed. This includes; but not limited to, usage of racial/homophobic slurs, slander, libel, name-calling, deliberate hostility towards other players, flaming, trolling, profanity, defamation, & deliberately causing stress to other players (inclusive of massively reducing a Game character's Fame values). Harassment is handled on a case-by-case basis by us. Actions pertaining to 'doxing' or the publication of private and personal information of any player of the community will not be tolerated. Any acts of doxing will result in a permanent suspension from all our services. Attempting to ruin the experience for other players on any of our services will not be TOLERATED AT ALL.
1.3. ADVERTISEMENT
Advertising another network, private server, phishing, scamming websites, Discord server, social media platforms (regardless of whether or not you own the account), and any cause that you stand to benefit from is strictly forbidden. The only exception to this rule is streaming platforms.
1.4. IMPERSONATION
Impersonation of any sort is strictly forbidden, this includes staff impersonation and player impersonation. You shall only appear as yourself, and no one else. Regardless of the available service (Game or Discord), any attempt at impersonation will result in the user being severely dealt with. To clarify, informing players of rules and other useful information is allowed, but lying about being part of the staff is NOT. Claiming you have the authority to punish another user on any service falls under this. In-game names with the rearrangement of alphabetical and numerical characters and/or the substitution of characters to retain a similar representation of a Staff member's name will also be classified as Impersonation.
1.5. DONATING
Purchasing of any form of currencies/items from Soluna's platform are/should be done so willingly with your own account. After completion of the purchase, you have no right whatsoever to refund/chargeback for whatever reason. If you fail to receive the currency/item mentioned that should be awarded immediately, you may contact a staff member for further assistance through Discord. All items that are purchased from the Donor Points store are a form of token of appreciation for the constant support of the network. All purchases are FINAL and nonrefundable.
1.6. VOTE ABUSE
Each ACCOUNT may only vote 2 times every 24 hour(s). Vote NX can only be spent in cash shop and items purchased from there are account-locked by default. Anyone caught bypassing or exploiting methods to vote abuse and transfer cash shop items to another account by any means will be considered exploiting.
1.7. BAN EVASION
Evading a ban/punishment is not allowed. If you have been banned, either temporarily/permanently, you are expected to abide by that and not access or attempt to access the service that you have been banned from. Any players caught attempting to get around their ban from any of our services, be it Game or Discord will be punished accordingly. This includes altering IP and/or HWID, creating new accounts, having a friend to login your account, and/or using different computers to access the service.
1.8. REPORTING OFFENDERS
As a player, it is your responsibility to report any wrongdoings of any other users, Game Masters included. Should there be a need to contact any support for in-game support please contact us via Discord DMs, any online staff will attend to you; this is not inclusive of bug reports, please report bugs on Discord accordingly. Players are strongly discouraged from submitting false reports. In the event of inaccuracies in reports due to misunderstanding, the accuser is to correct the report with the relevant information at the earliest time possible. Evidence is required to make reports, such as screenshots/videos to help us understand and resolve the issue. False reports will result in punishments, and repeated offenses will increase the severity of the punishment; where punishments will apply for both the accuser and the accused.
1.9. SPAMMING
Spamming refers to the act(s) of repeatedly posting, sending, using functions of any platform to send messages and/or convey your intent. This is inclusive of, but not limited to, messages containing massive amounts of text with or without the intention to clog the chat(s), the initiation of the act of spam by means of unauthorized events, hindering the usage of the chat(s) and engaging in conversation(s) via global messages (e.g. megaphone). There is no reason for you to spam on any platform which includes the Game and Discord in order to grab attention. Such acts disrupt the experience for others and are forbidden.
1.10. LANGUAGE
As this is a global server it is advised that only English should be used as the universal language – this applies for the Game and Discord. Any public engagements should be in English or have an accurate translation in English. Such engagements in-game include megaphone and any interactions with other players for any activity or transaction. Individuals that wish to converse in another language other than English should do so in a private chat in consideration of other players. Languages aside from English are only allowed if conversing in a private chat.
1.11. PROFITING (Real World Trades)
Profiting refers to the exchange of any internal possession and/or gain (inclusive of but not limited to; accounts, levels, IGNs, items, currencies) for any external possession and/or gain inclusive of but not limited to the list mentioned. The rule applies regardless of such exchange if they are internal to external, or external to internal. The only exception of an internal-to-internal transaction that is not allowed is the selling and/or buying of in-game accounts. Transaction(s) involving Profiting is STRICTLY forbidden; this is inclusive of (but not limited to) performing the transactions, attempts to commit the act of such transactions, the intention to perform the act of a transaction, to use it as a joke, to troll and/or advertising the intent to commit the act of such transactions (regardless of buying or selling).
IN-GAME RULES
The terms listed under In-Game Rules apply in-game only.
2.1. HACKING
Hacking refers to act(s) of cheating using illegitimate methods to create advantage(s) and/or disadvantage(s) for yourself or others beyond standard gameplay. Such acts include the usage of third-party programs inclusive of but not limited to; macro programs, game trainers, and/or any other program(s) that automate specific functions of the Game. Players committing such acts are referred to as hackers, and being in a party with a hacker also constitutes as Hacking. Players are not allowed to run two clients on the same Hardware ID, such act(s) will also constitute as Hacking. Usage of third-party software to automate attacks, chats, and/or movements constitutes under Hacking and/or will be referred to as the "usage of third-party programs". Players that report hackers while being in the same party will be pardoned from being associated however, if player benefited from being associated with a hacker in any form even after reporting will be dealt with accordingly.
2.1.1 MULTI CLIENTING
As mentioned in Rule 2.1, multi client refers to running more than one instance of Soluna on one computer. Any attempts to bypass our multi client check such as running on Virtual Machines are strictly prohibited and will be handled on a case-by-case basis at the discretion of the Staff. There will be an exception; allowing up to 2 instances of Soluna per household, each to be on separate computers with actual users playing. Running multiple instances of Soluna on different computers just for the sole purpose of leeching/funding your main account/being a mule for any purposes is prohibited. Game Masters holds the rights to conduct checks on such cases and if found guilty, punishments will be issued accordingly.
2.2. BOTTING
Botting refers to the simulation of automated attacks, chats, and/or movements. Usage of third-party hardware and/or physical objects to simulate such act(s) is not allowed. This is inclusive of (but not limited to) holding down skill key(s) whilst facing away from the Game window screen, using a heavy object to hold down certain key(s), passive class skills and/or skill summons. Game Masters have the rights to conduct manual Lie Detector prompts on top of the automated ones, players are given a 60 seconds timeframe with 3 tries to complete a Lie Detector prompt, failing to do so results in an immediate 1-Day Ban. Subsequent offenses will result in increased ban duration and ultimately leading to a permanent ban from our entire network.
2.3. EXPLOITING
Exploiting refers to act(s) involving certain functions of the Game in which originates from glitches (also known as bugs), flaws and/or unintentional mechanics that are not intended by the Game Developer within the Game. This is inclusive of (but not limited to); attempts to replicate, duplication of items or currency, selling items or currency and/or selling of duplicated items or currency that were acquired from glitches and/or exploits — regardless of whether or not there were achieved gains towards progression, items or currency. In the event of unintentional duplication of items or currency, items are to be disposed of or selling them to NPCs (Non-player Character) for non-Cash items. Currency acquired from unintentional duplication is to be used to purchase items to consume them and to be disposed of with the above-mentioned methods for item disposal. Intentions to withhold information regarding glitches or to withhold items and/or currency acquired from glitches/exploits will NOT BE TOLERATED. Any information acquired of glitches/exploits is to be forwarded to the Staff via a ticket on Discord at the earliest time possible.
2.4. SCAMMING
Scamming is a large topic and is handled on a case-by-case basis at the discretion of the Staff. Scamming is the intention and/or the act of deceiving the other party with the perception of completing a transaction under false pretense to profit from the targeted victim(s). This rule binds to both parties (inclusive of the client and the merchant) upon the establishment of an Agreement of Transaction, where transactions that do not classify under the Agreement of Transaction are bound to clients only. Instances of Agreement of Transaction is inclusive of (and is limited to): (1) the request of item reservations, (2) the act of auto-winning an item from a bid, (3) the conclusion of a bid, (4) services with the exchange of in-game items and/or currencies, (5) equipment services (from the utilization of currencies/coins to exchange for an item the client wants), (6) item scrolling and enhancement services, and (7) transactions involving items purchased with currencies such as DP.
2.5. FRAUD
Any intention, attempt or act to deceive or falsify the general aesthetic, price and/or demand that is intended for financial or personal gain is referred to as fraud; and constitutes under Scamming. Acts of fraud are inclusive of (but not limited to): clear knowledge of the current price of an item/currency and providing (and/or convincing) other players with a false market price, accepting an inaccurate or false price of an item without informing the other party, and/or initiating a temporary lease of item(s), currency, and/or account(s) from any player (regardless of familiarity or relation) and the failure to return it upon agreement.
2.6. FALSE BIDDING
Any withdrawal of bids must be notified to the seller where bids are only allowed to be withdrawn on the condition that the bid is still ongoing. Withdrawal of bids with an indicated date of sale is only allowed if any ONE of the following conditions are met: (1) where there are other competing bids against your own, (2) there was a revision to (and an increment from) the initial auto-win (a/w) price, (3) the date of sale in which was indicated has passed the grace period of 1 day, (4) there was a revision to the date of sale that dates further than the initial date, and (5) the date of sale surpasses 3 days (72 hours) remaining. Any bids made without a date of sale can be withdrawn only if the bid is ongoing and need not meet any other conditions.
2.7. WZ EDITING
Any form of .wz file alteration is forbidden, this includes cosmetic edits. If you have a change that you feel could benefit the entire community in terms of Quality-of-Life, you may suggest them to the staff team on Discord instead.
2.8. WRONGFUL PURCHASE/COMPENSATION
Items lost during a trade due to (1) a full inventory, (2) trying to hold more than one 'One-of-a-Kind' item, (3) from a victim of a scam, (4) destruction of item(s) due to personal negligence, and (5) loss of item(s) due to the accidental drop of the involved item(s) will not be refunded. This also applies to the events of rollbacks as well as purchasing wrong items from any shops within the server. There will be no form of compensations guaranteed on expected events. An exception given to when player(s) manages to replicate an issue that caused an item to disappear/rollback.
2.9. ACCOUNT SHARING
While sharing an account is NOT forbidden, you are responsible for your own account, for any activity within the account. If the person you share the account with gets banned from our service, there will not be any form of reversal allowed. If you want to share account information, please do so wisely, any items were taken out from the account, deleted characters, lost items, and other losses will not be entertained if the account is shared; this includes retrieving your lost item from another account.
2.10. MAP OWNERSHIP
Map ownership refers to the temporary ownership of a map from the moment a player claims (@mapowner) the said map. Leaving your map for any purposes or going idle for over a minute will automatically cancel your map ownership. When a map is claimed, only the map owner and party members of the map owner will be able to damage monsters within the map. If a map is not claimed even though you were the first to arrive and someone else comes afterwards to claim it, there will be no fault against the second user that came to claim. The system is in place to stop Kill Stealing entirely, we will not entertain any reports relating to map/kill stealing.